Working effectively with your strata manager in Melbourne ensures the smooth running of your Owners Corporation and helps maintain the value and amenity of your property. A good working relationship is built on clear communication, mutual respect, and a solid understanding of roles and responsibilities.
First, understand what your strata manager is responsible for. In Victoria, under the Owners Corporations Act 2006 (Vic), strata managers act on behalf of the Owners Corporation to manage administrative, financial, and maintenance tasks. They are not decision-makers but implement decisions made by the committee or the Owners Corporation as a whole.
To work well with your strata manager, establish open and respectful communication. Use written communication, such as emails, for clarity and record-keeping, especially when making formal requests or raising concerns. Keep in mind that your strata manager may be servicing multiple properties, so allow reasonable time for responses.
Engage with the Owners Corporation actively by attending annual general meetings (AGMs) and committee meetings. These forums allow you to voice concerns, ask questions, and understand the reasoning behind decisions. Your involvement also provides the strata manager with clear direction on priorities and expectations.
It’s also helpful to provide feedback—positive and constructive. If there are recurring issues, raise them respectfully and suggest solutions. If your strata manager is doing well, acknowledgment goes a long way in maintaining a cooperative relationship.
Finally, be aware of the limitations of the manager’s role. For example, they cannot resolve disputes without direction or act outside the authority given by the Owners Corporation.
By fostering a collaborative and respectful relationship with your strata manager, Melbourne property owners can help create a well-maintained, compliant, and harmonious strata community.
If you are thinking about changing your Strata manager then read why Integrity Group Strata Management should be your next strata manager.
